Psa Interface Checker Scary Mistake Fix Site

Instead of saying: “These 10 inactive devices were removed from RMM. Remove from PSA too?” They say: “CRITICAL: PERMANENT DELETION PENDING FOR 10 CONFIGURATIONS. ACTION REQUIRED.”

You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause. psa interface checker scary mistake fix

Your heart drops. Your palms sweat. Did you just approve a change that will wipe out three years of ticket history? Did you just break the bridge between your Professional Services Automation (PSA) tool and your Remote Monitoring and Management (RMM) platform? Instead of saying: “These 10 inactive devices were

Deleting a ticket destroys time entries, billing history, and audit logs. Or you have a minimum billable unit clause

That language is designed to protect the vendor, not to help you. Once you realize that, half the fear disappears. Mistake #1: “Configuration Pending Deletion” Warning What you see: “The following configurations exist in PSA but not in RMM. Action: Delete from PSA.”

You imagine angry clients, refunds, and audit trails.

You are running a routine interface check. You’ve done this a hundred times. Then, you see it.